Field Service Engineer

We are looking for an experienced Field Service Engineer to join our expanding team based in Newhaven.

Ingenio Technologies has grown year on year and has a fantastic helpful and friendly culture - you will be surrounded by great people. Everyone has a 'can do' attitude, works hard and the company celebrates the successes with regular team activities. The company also provides a staff lunch every Friday to bring everyone together.

Duties and key responsibilities

  • Workshop setup of desktops, laptops, printers, wifi access points, mobile phones, Voip phones & tablet computers, switches, NAS devices ready for site deployment
  • On-site installation of desktops, laptops, printers, wifi access points, mobile phones, Voip phones & tablet computers, switches, NAS devices and software deployments. Installation of servers and routers setup by infrastructure engineers.
  • On-site cat5/6 cabling, Installation of trunking, network cables, patch cabinets, patch panels, drilling holes
  • Using ladders and working at heights
  • Helpdesk cover for staff holidays and sickness when required
  • Responsible for meeting SLA
  • Repair of desktops, laptops and printers
  • Manage your own schedule of site visits to provide a responsive and high quality service
  • Provide client training for basic PC usage, key software and VoIP telephony (training will be given)
  • On-site Proactive maintenance for clients (ad-hoc and regular visits)
  • Travelling to clients within Sussex, sometimes Surrey and Kent - vehicle will be provided

Knowledge / Skills / Experience

  • 2 years minimum experience in a similar role
  • Full UK driving license
  • Experience of Installing structured cabling, trunking, racks, patch panels & patch termination
  • Able to use a drill to facilitate cabling, install patch cabinets, mount WiFi APs,
  • Customer facing with excellent interpersonal skills
  • Supporting Microsoft infrastructure and operating systems
  • Experience of Active Directory, Group Policy, Permissions
  • Windows desktop and Microsoft Office administration
  • Networking - TCP/IP, DNS, DHCP
  • Good Understanding of Routers, Firewalls and physical networks
  • Office 365 administration


  • Microsoft qualifications
  • Familiar with remote monitoring tools (Continuum, Labtech, N-able etc)
  • Familiar with PSA / ticketing system (Connectwise / AutoTask etc)
  • Knowledge of Servers, Dell hardware, hardware based firewalls.

Salary: based on experience, skills and knowledge. You will need to demonstrate your skills as part of the interview process.

Hours: 40 per week

Apply Now!