About us
About Ingenio Technologies
Privately owned IT support and cyber security for businesses across Sussex, Surrey and Kent, since 2005.
Get in touchWe’re Ingenio and this is our story
Simon Smyth started the business in 2005 as Computer Eyez, a small IT support company in Sussex. More than 20 years on, he still owns and runs it, and our very first client is still with us.
We became Ingenio Technologies in 2017, but the idea behind the business hasn’t changed: be the IT team our clients can actually reach, who know their people and their systems, and who fix problems properly instead of patching them. Most of the businesses we work with come to us after outgrowing a smaller provider, or when the office manager has ended up as the IT department without meaning to.
Today we’re a business IT support company in Brighton & Hove, based at the Sussex Innovation Centre in Falmer, supporting businesses across Sussex, Surrey and Kent with IT support and cyber security services. We monitor our clients’ devices around the clock, so most problems are caught before anyone notices. Many of our clients have been with us for years.
In May 2026 we became an Assurix Trusted MSP: the second managed service provider in the UK, and the first IT provider in Sussex and the South East, to earn the certification. Assurix is independent and aligned with CAF 4.0. It checks 59 controls across security and operational maturity, continuously rather than once a year. You can verify our certificate on the public register.
Read how we work with our clients: Active Sussex, Brighton Chamber, Haven Security and Surrey Ceilings.
We’re here to make technology help your business grow, instead of getting in the way.
An engineer reviews every ticket within 15 minutes
Direct access to fully trained engineers
Your own dedicated Ingenio account manager
Happy employees lead to happy customers
Why our culture matters to you
We look after our team, because people who feel supported do better work for you. Simon and the leadership team set the tone: be helpful, take ownership and see things through.
You’ll see it day to day in engineers who explain what they’re doing and go the extra mile to get a problem solved.
Meet some of the team in this video.
Our core values
People are our most valuable asset
We are committed to providing a supportive and inclusive environment where everyone can thrive. Our four core values form the foundation of our culture and everything we do.
Going the extra mile
- Go above and beyond to get the job done
- Think of the bigger picture
- Exceed expectations
To teach and learn
- Always be learning new technologies, our industry never stands still
- Pass on knowledge to peers so they can help
- Every day is a school day
Customer obsessed
- Creating the best experience from the customer's perspective
- Take ownership and see through to the end
- Excellent customer and product knowledge
- Be attentive and show empathy
Approachable, honest and respectful
- If someone asks for help or advice, be accommodating
- Never try to cover up mistakes; we can fix them together as a team
- Treat others how you would like to be treated
- Have self-respect, be proud
What Ingenio Technologies has to offer your business
Exceptional customer service
Our knowledgeable technicians care for your IT as if it were our own and are ready to troubleshoot issues and explain everything in plain English.
Proactive cyber security
Cyber security isn’t a one-off job. We keep your protection monitored and up to date all year round.
Fast and reliable service
We fix problems properly the first time, so the same issue doesn’t keep coming back.
Experienced engineers
Our certified engineers have a wealth of IT knowledge and years of business experience, so problems get fixed properly and explained in plain English.
Hear it from one of our clients
Watch Sarah Springford, CEO of Brighton Chamber, talk about working with Ingenio Technologies. We’ve looked after the Chamber’s IT since 2014.
“We’ve worked with the team at Ingenio for a number of years for our managed IT support, and always find their team to be helpful, efficient, reliable and easy to work with – providing excellent service whilst keeping our tech up-to-date and secure.”
Get in touch to find out more
For a free, no obligation discussion, enter your details and we'll be in touch.
With 99.1% ticket satisfaction, we’re confident we can help.
What happens next
- 1We get back to you to arrange a chat at a time that suits you.
- 2We find out how your team works and what isn’t working with your IT today.
- 3We recommend the right support, with clear, upfront pricing.
