IT Support Sussex
Award-winning IT support your Sussex business will love. Proactive managed IT support, cyber security, and AI consulting for businesses across East and West Sussex, backed by a 100-day money-back guarantee and a 99.7% customer satisfaction rate.
⭐ 4.9 on Google (170+ reviews) 🏆 Award-winning 🕐 Under 15-minute response
"We've had lots of tickets, lots of things solved, lots of problems sorted very quickly"
- Darren Gathercole, Group Manager, Red Knight 6 (near Gatwick, Sussex)
Get a free IT review
Sound familiar?
You call your IT provider and get a voicemail. Your team wastes hours on problems that should take minutes. You’re paying for “support” but still feel unsupported. Security feels like a gamble. And when you ask your current IT supplier what you’re actually getting for your money, the answer is vague. Every disruption costs your business time, money, and momentum.
You’re not asking for the world. You want IT that works, people who answer, and the confidence that your business is protected. That’s exactly what we do, and we’ve been doing it across Sussex since 2005.
Three steps to IT that just works
Step 1: Book a free IT review
We'll audit your current IT setup across your Sussex business: security, infrastructure, AI readiness, and compliance gaps. No sales pitch. Just an honest assessment of where you stand.
Step 2: We build your tailored plan
A clear roadmap covering managed support, cyber security, cloud migration, and AI strategy, built around your business goals. Not a generic package. A plan that works for your organisation.
Step 3: Your team focuses on work
From proactive monitoring and helpdesk to security, patching, and strategic reviews, we handle the technology so your Sussex team can focus on what they do best. On-site when you need us, remote when you don't.
Everything your Sussex business needs to thrive
Our managed IT support keeps your business running with expert IT support. But we go further, with dedicated cyber security, AI consulting, cloud management, and more. Each service is available as part of your plan or standalone.
Managed IT Support
Unlimited remote and on-site support. Our IT support services mean our engineers become your IT department, monitoring, maintaining, and managing your entire technology estate across East and West Sussex.
Managed Cyber Security
Protect your Sussex business with 24/7 threat monitoring, endpoint protection, and managed firewall services. We hold Cyber Essentials Plus certification ourselves and guide clients through CE and CE Plus, increasingly required for government contracts and supply chain compliance.
AI & Automation
AI consulting, Microsoft Copilot rollouts, and hands-on training workshops delivered on-site across Sussex or remotely. We help your team harness ChatGPT, Copilot, Gemini, and Claude, with proper governance and measurable productivity gains.
Cloud & Microsoft 365
Full lifecycle Microsoft 365 management, from migration and licensing to ongoing optimisation of Teams, SharePoint, Azure, and Intune. We keep your cloud environment secure, compliant, and running at peak performance.
VoIP Phone Systems
Crystal-clear cloud phone systems for hybrid teams. Flexible, scalable, and fully managed, whether your team is in Sussex or working remotely.
Cyber Essentials Certification
End-to-end Cyber Essentials and CE Plus certification support for Sussex businesses. We handle the technical controls, documentation, evidence gathering, and audit preparation, so you can focus on running your organisation.
AI isn't coming; it's here. Is your business ready?
Most Sussex businesses know AI could transform how they work, but they don’t know where to start, or they’re worried about data security and governance. That’s exactly where we come in.
Whether you want to roll out Microsoft Copilot, train your team on frontier models, or develop an AI strategy that aligns with your goals, we provide the expertise to make it happen safely. AI workshops available on-site across Sussex or remote.
Our AI & automation services include:
We don’t sell hype. We help businesses across Sussex and the UK adopt AI practically, with clear ROI, proper governance, and real productivity gains.
Why Sussex businesses choose Ingenio
4.9★ on Google from real clients
170+ verified Google reviews from real Sussex businesses. Our clients rate us 4.9 out of 5 because we deliver on our promises: responsive, reliable, and genuinely invested in your success.
100-day money-back guarantee
Not satisfied within your first 100 days? Full refund, no questions asked. We'll even help you transition to another support provider. We've offered this guarantee since day one because we know you won't need it.
20+ years in Sussex
Founded in 2005 in Brighton. We still support our first-ever customer. Our growth has been almost entirely through client referrals, the best sign of quality.
Under 15-minute response
Critical issues get immediate attention. Every ticket acknowledged fast. On-site visits across East and West Sussex when needed.
Direct access to engineers
Need direct access to a senior engineer? Book an "As an Expert" session for collaborative, real-time problem-solving. No ticket queues, no scripts, just expert IT support when you need it most.
Free next-day laptop loans
Laptop or device failure? We'll have a pre-configured replacement at your Sussex office next working day, completely free. No disruption to your team while we sort the repair.
TESTIMONIALS
Trusted by businesses across Sussex
Stop settling for IT support that lets you down
“Being able to call someone and get an immediate response is fantastic; that is what Ingenio do for us.” Our clients across Sussex consistently say the same: responsive, reliable, and genuinely helpful.
Industries we serve
IT support across East and West Sussex
We’re based in Brighton & Hove, with on-site support covering the whole of Sussex, from Worthing and Chichester in the west to Eastbourne and Hastings in the east.
We’ve been part of the Sussex business community for over 20 years. As a Sussex IT support company based in Brighton, our team provides on-site support right across Sussex: Brighton, Hove, Worthing, Crawley, Eastbourne, Lewes, Haywards Heath, Horsham, Chichester, Burgess Hill, East Grinstead, Shoreham-by-Sea, and everywhere in between. Remote support is available UK-wide. Our support plans cover everything from daily helpdesk to disaster recovery and business continuity. Whether your business is in a town centre, business park, or rural Sussex location, we’ve got you covered.
Our Sussex clients include Active Sussex and the Brighton & Hove Chamber of Commerce, along with charities, accountancy practices, construction firms, healthcare providers, and creative agencies. Whatever your sector, we tailor our fully managed IT services to your specific needs.
We are also the first Assurix-certified Trusted MSP in Sussex: our service quality is independently and continuously verified, and you can check the live certificate on the public registry.
CUSTOMER PORTAL
Complete visibility over your IT with Lightbulb
Lightbulb is our client portal, included with every managed support plan. Real-time visibility over Microsoft licences, hardware assets, software inventory, and IT spend, all in one place.
It also includes a training library with commercial courses, custom guides, and onboarding resources. Available on desktop, browser, and mobile, keeping your Sussex team informed whether in the office, at home, or on the move.
IT SUPPORT SUSSEX
Common questions about our Sussex IT services
Our fully managed IT support plans include unlimited helpdesk support (remote and on-site across Sussex), proactive monitoring, patch management, Microsoft 365 management, a dedicated account manager, quarterly strategic reviews, and performance reporting, everything you need to keep your business running smoothly. We tailor each plan to your business; get in touch for a transparent quote.
We provide on-site IT support across the whole of Sussex: East Sussex IT support and West Sussex IT support. Our engineers cover Brighton, Hove, Worthing, Crawley, Eastbourne, Lewes, Haywards Heath, Horsham, Chichester, Burgess Hill, East Grinstead, Shoreham-by-Sea, and everywhere in between. Most issues are resolved remotely within minutes, but when you need us on-site, we’re local and fast. We also offer free next-day laptop loans delivered anywhere in Sussex.
If you’re not completely satisfied within your first 100 days, cancel for any reason and receive a full refund. No questions, no hard feelings. We’ll even help you transition smoothly to another provider. In over 20 years, very few clients have ever needed to use it, but it’s there because we believe you should never feel trapped.
Every ticket gets a response within 15 minutes. We then prioritise by business impact: a server outage gets immediate attention, a password reset is handled promptly without disrupting higher-priority work. Our 99.7% customer satisfaction rate speaks for itself.
Absolutely. We manage IT support provider transitions regularly and make them painless. We audit your current setup, plan the migration, handle the technical handover, and ensure zero downtime. Most transitions take 2-4 weeks. We’ve been doing this for over 20 years; it’s a well-oiled process.
Yes, we offer Microsoft Copilot readiness assessments, AI consulting and strategy sessions, hands-on AI training workshops (covering ChatGPT, Copilot, Gemini, Claude, and other frontier models), and ongoing AI support for teams using these tools day-to-day. Workshops are available on-site across Sussex or remotely.
We work with businesses across every sector in Sussex: charities and non-profits, accountancy and financial services, construction, healthcare, legal, manufacturing, creative agencies, and more. Each sector has different compliance and security requirements; we tailor our managed IT services accordingly.
We work with Sussex businesses of all sizes, from 10-user companies to organisations with 200+ staff. If anything, smaller businesses often benefit most from managed IT support because they don’t have an in-house IT person to fall back on. Our flexible plans scale with your business.
We offer co-managed IT support that works alongside your internal team. We provide strategic guidance, overflow capacity for busy periods, specialist expertise (cyber security, cloud, AI), and holiday/sickness cover. Your IT person focuses on what they do best, and we handle the rest.
Yes, cyber security is built into every managed support plan. This includes 24/7 threat monitoring, endpoint protection, firewall management, and regular security reviews. We also help Sussex businesses achieve Cyber Essentials and Cyber Essentials Plus certification, and we hold these certifications ourselves.
Ready to switch to IT support that actually works?
Book a free, no-obligation IT review. We’ll assess your current setup and show you exactly where you stand. Contact us on 01273 806211 or fill in the form above.
