IT Support Services in Sussex

Let us handle your IT concerns so you can focus entirely on your business.

As a business we have used Ingenio for a number of years and they have been an invaluable support provider to our business. Our IT expert left a few years ago and although we were already using Ingenio they really stepped up to the plate. They have a fantastic team who are all great to deal with and between them we haven't really come across anything that they couldn't deal with. I couldn't recommend Ingenio highly enough. HPS

No more confusion

IT can be technical and confusing. That’s why you’ll never hear us talk to you in jargon.

No more wasted time

You’ll be able to hand over all your IT issues, and have them quickly and efficiently solved for you.

Your mind at ease

All tickets answered within 15 minutes, by a team of experts that’s always at your disposal.

Watch the video to see two clients share their experience.

Prevent frustration. Get remote Sussex IT Support. Your business deserves the finest support services.

Not all of us are IT literate and we quite often get into problems, but being able call someone and get an immediate response is fantastic and that is what Ingenio do for us.

This is what our clients think of the customer service we provide

Find the finest local East Sussex IT service support provider to help your company.

Download our free guide to learn what questions to ask a Sussex managed IT service provider.

How much of your company is technologically dependent?

Consider how much of your business is conducted on your computer.

From a study, small businesses confirmed that technology enables success within their businesses

90% of all SMBs use digital tools for communication (email, phone)

80% use them for internal management and logistic activities (cloud based software, CRM tools)

When you run into technical difficulties, your business comes to a halt.

Is this something your company can afford to do permanently?

Now is the time to get IT help from trusted providers.

Is business IT support something your company needs to succeed?


The majority of your company is run by technology. With the help of an IT service provider in East Grinstead, you won't have to waste any more of your valuable time looking for a solution.


Hardware and software has a lifespan. After a period of time, things just start to break or go wrong. By purchasing equipment at the right time, you mitigate the hidden costs of stuff not working. Instead, you’ll have less problems and lower costs as a result.


We recognise the importance of communication, especially when it comes to your company's operations. Our trained specialists will keep you updated whenever a ticket is submitted.


Sussex is a county with a contemporary feel, containing a lot of thriving industries - all the way from West Sussex, surrounding Arundel Castle, to East Sussex, near the scenic Seven Sisters. We are not far from you whenever you have an IT problem.

Get IT Support Sussex in 3 steps

Fully managed IT support in Sussex made less complicated

Book a meeting

Book a meeting

We'll meet and discuss how IT fits into your business because every firm is different. We'll collaborate to develop a strategy that's right for you.

Technical issues, send them our way

Technical issues, send them our way

We'll roll out the plan after it's been created, and you can start emailing us your IT problems.

Goodbye technical stress

Goodbye technical stress

Our professionals will promptly and efficiently address your issues, so you won't have to worry about technology failing to support your company.

Technology is so unpredictable, we know how frustrating this is when it disrupts your busy day.

Ingenio Technologies is a managed IT service provider, providing support in the South East. We’ve been saving businesses confusion and frustration, through providing them with technical solution.

Managed IT Support Sussex

Fast, responsive IT services to keep your Sussex business running smoothly.

Business IT support is crucial to many organisations that are reliant on legacy infrastructure, outdated software or patchy telecoms systems that always seem to fail at the worst possible time. Ingenio Technology’s highly skilled support technicians staff our service desk 24/7, monitoring your network administration, pre-empting issues remotely, and providing immediate access to expertise when time is of the essence.

Almost every company across East and West Sussex uses technology to carry out every day in-house processes, with 90% of small and medium businesses using emails, laptops, smartphones, barcoding devices and computer systems for communications, inventory management and tracking.

Our managed IT support services are the ideal solution to effect speedy disaster recovery, prevent data breaches with advanced cyber security, and spot opportunities to enhance productivity and resource control with exceptional systems oversight.

Specialist South East Managed IT Support for Small and Medium Businesses

We appreciate that many businesses do not have the time, space or budget to employ full-time IT engineers. We set out to create support services as diverse, varied and flexible as our clients, with clear, competitive pricing that scales up or down as your business grows.

Ingenio Technologies focuses on efficiency at every turn, providing both onsite and remote support to suit your business goals, from general network management to infrastructure audits and consultancies, to ensure you are prepared for whatever the future brings.

Our helpdesk team acts like an extension of your business, with direct access to a dedicated account manager, automatic cyber security alerts and proactive monitoring outside of working hours to keep your data and systems safe.

Have a sudden breakdown, malfunction, loss of connectivity or another issue? Ingenio Technologies remote support gives you peace of mind that capable engineers are on standby to diagnose the cause, implement instant security patching, and get you back online.

What Does Managed IT Support Include?

Fully managed IT services provide a range of advantages:
  • Significant reductions in the prevalence of business downtime and fast resolutions on the rare occurrence a problem occurs – with on-site support available when needed.
  • Cyber security protection, with secure data back-ups and cloud-based protection covering every West or East Sussex location or device, and even overseas offices for clients with a global presence.
  • Fixed costs, depending on your business needs, with the ability to contact an experienced support team at any time of day or night for emergency assistance.
  • Strategic advice on company assets and infrastructure, guidance about which hardware or software best suits your South East business and consultancies around the best ways to upgrade your systems.

Our account managers offer regular meetings to discuss how your fully managed IT service is working for you and ensure the service we provide, remote support assistance, and software solutions are enhancing your organisation through advanced tools and seamless connectivity.

remote it services

How Managed IT Services in Sussex Support Business Success

The average business loses thousands in revenue, customers, and sales in just one day of system failure – without the ability to manage orders, service delivery or secure expedited solutions.

With almost every business process reliant on technology, managed IT services avoid wasted time and prevent business owners across East and West Sussex from struggling to find and fix the problem without IT expertise and with lengthy call-out times from local engineers.

We focus on a complete IT service and recognise that, inevitably, older hardware solutions are likely to develop faults, working to pre-emptively identify risks – and stamp them out before they become serious.

As a local support provider, we offer a ticketing system with an industry-leading 15-minute remote support response time, advanced solutions to maximise the lifespan of your technology, and independent guidance to help you choose the most efficient upgrades.

Why Choose Ingenio Technologies Managed IT Services?

With over 15 years of knowledge, Ingenio Technologies is delighted to work with businesses throughout East and West Sussex. We are always happy to come and meet you at your site for an initial support consultation to discuss the right IT services for you – because every company is different, and our services are always tailored to your objectives.

Our initial discovery consultations are 100% free, helping us to provide onsite guidance and get to know you and your security or continuity concerns, and develop a managed services strategy.

Technology evolves fast, and staying ahead of the curve can make a massive impact to your competitive edge – we offer remote and in-person engineers to keep your company operating quickly, securely and with flawless IT systems that work as hard as you do.

Please get in touch at any time to explore more of our managed IT services and customised solutions or contact our account managers to learn how our remote helpdesk can provide invaluable problem-solving at critical times.

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