Managed IT support
Get unlimited managed IT support, powerful cyber security, and a world class customer service experience.
Handing over your IT issues to us means your business isn’t being held back by frustration and unresolved issues.
Imagine if you could hand these issues over to our experts, who will solve them efficiently and effectively so you can spend more of your valuable time on what really matters.
Don’t just take our word for it though! Read the latest customer reviews about our fantastic team…
Risk-free IT support your team will love
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Proactive IT support delivered by our friendly team of experts with a 99% customer satisfaction rating.
Why choose Ingenio Technologies?
We are known for being proactive in everything we do, and our organic growth is largely based on referrals from happy customers.
20 years of experience
Industry leading, proactive support. The best part? We've still got our first ever customer
15 minute IT service support response times
All tickets answered within 15 minutes, by a team of experts that’s always at your disposal
100 day guarantee
Risk-free support - if you're not 100% satisfied, simply withdraw from the contract
WHAT YOU CAN EXPECT FROM OUR MANAGED IT SUPPORT SERVICE
Your new managed IT provider
When you work with us, your outsourced IT support partner, you can rest assured that we will take ownership of your technical issues and work quickly to resolve them. We’ll work with your suppliers, such as Sage or Act! to get you back up and running as quickly as possible.
We’re so confident that you’ll love our IT support service desk that if you’re not completely satisfied after 100 days, you can withdraw from the contract and we’ll help you move to another provider.
Day-to-day IT support
- Fast, reliable IT support ensuring any issues are dealt with effectively
- Out of hours, extended hours or 24/7 support as required
- 15 minute response time to every ticket
- Seamless integration with continuous updates and proactive communication
- Accessible, bookable “15 minutes with an engineer” collaborative sessions for direct support, not just ticket-based resolutions
- On-site visits within Brighton and the South East
- Access to Lightbulb, our IT support platform where you can schedule calls, log issues and see updates
- New user and leaver management
- Managed cloud services
- Support managing third-party suppliers like Sage and Act! for any technology issues outside of our provided services
- Procurement of appropriate hardware on your behalf
Proactive monitoring & management
- Preventative 24/7 infrastructure management & network monitoring for consistent service delivery with no disruption
- Regular updates to applications in the background
- Proactive patching of hardware and software to fix vulnerabilities
- Out of hours maintenance to keep your devices up to date and protected
- Data analysis and assessments to identify recurring problems and pinpoint the route of any issues
- Remote management tools to enforce best practices on devices
- Transparent management of assets and licenses to ensure your IT infrastructure and costs stay up-to-date – all available in Lightbulb support platform
Strategy and planning
- Annual strategic planning meetings to ensure your IT roadmap is aligned to your business goals, with built-in timescales and cost planning
- Ongoing quarterly IT environment audits with your dedicated business technology advisor to identify where improvements can be made
- Meetings will focus on technology recommendations to grow your business; cyber security services and expertise to safeguard your business, reporting and visibility of employee experience to provide insights for continuous improvement
MANAGED IT AND SUPPORT SERVICES
What makes us different?
At Ingenio Technologies, we take a different approach to other managed it service providers. Our focus is on building strong, long-term partnerships with our clients, offering personalised, proactive support that evolves with your business needs.
We believe in delivering exceptional value through unrivalled service, transparent communication and continuous improvement, ensuring that your technology works seamlessly and efficiently to drive your success.
Here’s how we make that happen:
Unrivalled support
Our approachable experts consistently deliver outstanding service, earning a 4.9/5 rating on Google and a 97.9% CSAT score. We’ll seamlessly become an extension of your team, providing dedicated support and guidance with a customer-first approach.
Goal-focused collaboration
We offer accessible, bookable "15 minutes with an engineer" sessions for direct, hands-on support. Unlike traditional ticket-based resolutions, these collaborative sessions allow you to engage with our experts in real time, getting quick solutions and personalised advice.
Clear and timely communication
We understand how vital clear and timely communication is to your business. That’s why our proactive team makes sure you’re always kept up to date whenever a ticket is submitted, so you never feel out of the loop.
Continuous improvement
We're committed to constantly enhancing the value we bring to our customers by actively seeking cost savings and benefits. Through regular reviews of suppliers and product costs, we're able to pass savings and improvements directly back to you.
We help and supply over 90 businesses with comprehensive managed IT services
Thriving businesses are driven by the power of technology, and we’re here to make that a reality for you.
By prioritising your needs, we deliver results that fuel success. Stop letting technical challenges slow you down – start focusing on what matters most: growing your business.
Case study: Active Sussex
Supporting Active Sussex: reliable IT solutions for a smooth office move and hybrid work model
Case study: Red Knight 6
Ingenio Technology & Red Knight 6 – a partnership for business continuity and growth
TESTIMONIALS
Join the ranks of our satisfied customers!
Our team always go above and beyond – here are some of their latest Google reviews…
OUR SERVICES
Our other service offerings
FAQs
We’re often asked…
A managed IT service involves outsourcing the management and support of your organisation’s IT to a team of dedicated experts. Rather than dealing with IT issues internally, you partner with a managed IT support company who proactively monitors, maintains and supports your technology systems, ensuring everything operates smoothly and securely. From network management to data backup strategies, managed service providers can provide a tailored approach to support your business needs.
A real engineer reviews every ticket within 15 minutes, Monday to Friday, 08:00 to 18:00, and sets its priority. Work starts within one hour on an emergency (P1), and within two, four or eight hours as the priority falls (P2 to P4). We commit to review and start times, not fix times, because a fix depends on the fault. If you think a ticket is more urgent than the priority we set, tell us and we will look again.
IT services generally refer to one-off, on-demand support or projects, such as troubleshooting, hardware installation, or software upgrades. Managed IT support services are an ongoing partnership where the IT support managed service provider (MSP) takes full responsibility for maintaining, monitoring and optimising your entire IT infrastructure. Services managed by a managed services provider offer proactive, continuous support from experienced IT professionals to prevent issues before they arise, whereas IT services tend to be more reactive and project-based.
If your organisation relies on technology for smooth and efficient business operations, managed IT support solutions can help minimise downtime, increase productivity and allow you to focus on your core business activities. If you’re struggling with maintaining your IT systems, frequently dealing with technical issues, or facing cybersecurity concerns, managed IT services from managed services providers can provide the support needed to help you stay ahead of the competition. Service management plays a central role in streamlining these processes.
Fully managed IT services mean that your entire IT infrastructure, including hardware, software, security and support, is managed by a dedicated team of experts. From monitoring your systems 24/7 to providing helpdesk support and ensuring data security, fully managed services ensure your business’s technology is always optimised. Service delivery management ensures that all these services are delivered efficiently, and that any issues are dealt with promptly, allowing you to focus on growth and innovation.
Our service desk runs Monday to Friday, 08:00 to 18:00. Outside those hours a security operations centre watches security alerts around the clock and can isolate a compromised device. Out-of-hours cover for other work is available by arrangement.
We work with a variety of businesses in the South East across a range of industries. After 20 years as a managed it service provider offering unrivalled IT support and consultancy, we’re able to use our expertise to ensure we provide services tailored to support your business needs.