Get a price for your IT support
Understand what support and security would cost for your business before arranging a meeting.
Request your estimate ↓Tell us how many people need support and how many computers they use. We’ll email you an estimate showing what’s included and anything we would quote separately.
Your monthly fee combines support for your people with security for your devices. Both are included in the estimate.
Based in Sussex, supporting businesses with seven or more people across Sussex, Surrey and Kent.
Still researching? Read our guide to typical IT support costs.
Request your estimate
Share a few details about your business. We’ll reply by email, and you can choose whether to arrange a call.
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We’ll use your details to respond to your enquiry. Read our privacy policy.
Our service commitments
An engineer reads your ticket
Our commitment during support hours. Most tickets are read in a few minutes.
Work starts on critical incidents
For Priority 1 incidents during support hours. Resolution time depends on the problem.
Our money-back guarantee
From the day your service goes live. Service fees are refundable under the guarantee.
Support hours are 08:00 to 18:00, Monday to Friday, excluding public holidays.
What your estimate includes
We separate the recurring fee from additional services so you can see what you would pay each month and what needs its own budget.
Your monthly support and security
- Day-to-day IT supportUnlimited remote help with the computers, applications and Microsoft 365 services covered by your agreement.
- New starters and leaversAccount setup, access changes and device setup during support hours, once we have the approvals, hardware and licences.
- Security for your devicesThe security service is included in your estimate. Specialist security monitoring continues around the clock; our service desk operates during the hours above.
- Someone to look after the relationshipA named account manager, regular service reports and agreed reviews of your IT needs.
What we quote separately
- Hardware and software licencesThe equipment and subscriptions your business needs, including Microsoft 365 licences.
- Backup and recoveryBackup management and data recovery are separate services.
- Office visits and projectsOn-site work, office moves, migrations and substantial changes are scoped and quoted first.
- Additional requirementsCompliance work, managed networks and pre-arranged out-of-hours work depend on the scope you need.
For the detailed scope, read about our managed IT support service.
What affects your estimate
Your people and devices
Support is priced by the number of people. Security is priced by the devices they use, so someone with a desktop and a laptop adds two devices.
Your sites and systems
Tell us about your offices, servers and business applications. This helps us identify any additional services or project work.
The help you need
Backup, compliance requirements and planned changes affect the scope. Include anything you already know in your request.
You can check our standards
Ingenio is independently certified by Assurix against security and operational controls. You can check our certificate before deciding to work with us.
View our independent certification
100 days to make sure we’re right for you
If you’re not satisfied within your first 100 days from service go-live, we’ll refund your service fees and release you from the remaining agreement. This includes onboarding and the service elements of any add-ons. Hardware purchases and committed or non-refundable third-party charges are excluded.
Questions about your estimate
Will I receive a quote or an estimate?
We’ll use your details to prepare an initial estimate. If we need more information, we’ll ask by email. We confirm the full scope and price before you sign an agreement.
Do I need to book a meeting first?
You can request an estimate using the form. We’ll reply by email, and you can choose whether to arrange a call.
What is the smallest team you support?
Our managed support service is for businesses and charities with seven or more people.
Do you support businesses in Surrey and Kent?
Yes. We’re based at Sussex Innovation Centre in Falmer and have clients across Sussex, Surrey and Kent. Day-to-day support is remote, with on-site work arranged separately.
What happens outside support hours?
Our service desk is open 08:00 to 18:00, Monday to Friday, excluding public holidays. Requests received outside those hours are picked up when we reopen. Specialist security monitoring runs around the clock; it is separate from the IT helpdesk.
Can I see typical costs before requesting an estimate?
Our IT support costs guide explains approximate budgets, the different ways of buying support and what to check when comparing quotes.
Find out what your IT support would cost
Tell us about your people, devices and requirements. We’ll email you an estimate for your business.
Request your estimate