One of the things that makes us a great business is that we rank customer satisfaction above all else. That’s why we have a 100% satisfaction guarantee. However, as with all businesses, things can occasionally go wrong. We want to know when they do so we can fix the problem right away.
How do I make a complaint?
We’re sorry that you need to make a complaint. Let us know what is wrong so we can work with you to resolve the issue in an efficient and professional manner.
If you have a complaint, please do not hesitate to email our Customer relations team at: [email protected]
Alternatively, you could write to us at:
Trafalgar House, Quarry Road
Newhaven, East Sussex BN9 9DD
The privacy of all complaints is ensured and we will work with you to achieve customer satisfaction following our Core Values.
All complaints will be acknowledged within 1 business day. We will start investigations within 2 days and have an initial reply to you within 5 working days of submitting your complaint.
To report abuse on one of our services, please contact us at [email protected].