Awards and reviews
Our awards, reviews and recognition
With over 20 years of client feedback behind us, we hold a 4.9★ Google rating from 179 reviews and 99.1% ticket satisfaction. That’s something we’re incredibly proud of. When that kind of track record gets recognised by industry bodies and local business awards, we make sure the team who earned it get the credit.
Get in touchAward wins
Exceptional Customer Satisfaction – Information Technology Awards 2025
In 2025, we won the Exceptional Customer Satisfaction award at the Information Technology Awards, hosted by Business Awards UK. It backs up what our clients already tell us: our service is fast, it’s personal, and problems get sorted properly.
Finalist recognitions
AI Excellence Award – Brighton & Hove Business Awards 2026
Finalist for the AI Excellence Award at the 2026 Brighton & Hove Business Awards. We’ve been helping businesses get real, practical value from AI, from Copilot rollouts and training workshops to hands-on consultancy and support. It’s great to see that work recognised.
SME of the Year – Brighton and Hove Business Awards 2025
Shortlisted alongside some brilliant local businesses. This one recognised our growth and impact in the Brighton and Hove business community. For our clients, that means a local IT partner that’s privately owned and has been since 2005.
Best IT Service Provider – Information Technology Awards 2025
Another recognition from Business Awards UK, this time for our contribution to the IT industry as a whole. Day to day, that standard looks like every ticket reviewed by a real engineer within 15 minutes, and unlimited support with no per-ticket charges.
What our clients say
We have a 4.9★ rating from 179 Google reviews. Lots of them mention an engineer by name, which is how it should be: you should know who’s looking after your IT. A few recent ones, in clients’ own words:
“Alicja is wonderful. Kind, patient and extremely knowledgeable. It’s hard to say such nice things about tech companies sometimes but team at Ingenio are great and one of the best services I have been involved with.”
“Joel was friendly and professional and resolved the issue quickly whilst explaining to me what he was doing. As somebody with limited IT skills I found his explanations useful and reassuring.”
“Swift immediate response, immediate follow up, and a long term work around for a problem that wasn’t even their fault.”
Ready to experience award-winning IT support?
Switching IT provider can feel like a big step, especially if you’ve been let down before. Start with a conversation: tell us what isn’t working and we’ll give you an honest view on whether we’re the right fit.
What happens next
- 1We get back to you to arrange a chat at a time that suits you.
- 2We find out how your team works and what isn’t working with your IT today.
- 3We recommend the right support, with clear, upfront pricing.
