Mayvin

From managing their own IT to needing a partner

For most of its history, Mayvin had managed its own IT. With only nine employees and a strong working knowledge of the day-to-day tools they relied on, the team had never partnered with a dedicated IT provider.

That changed as the nature of Mayvin’s work evolved:

• As the business began taking on more confidential client work, it needed proper systems, policies and safeguards to protect that information.
• As a fully remote team, Mayvin depends heavily on Microsoft 365: Teams, SharePoint and OneDrive every single day. Any disruption directly impacts how the team can deliver for clients.
• The team wanted reassurance and guidance from experts who could spot the things they might not know to ask about: a genuine safety net, not just a support desk.

Mayvin wanted an IT partner who would give them structure, confidence and continuity, not a large, faceless helpdesk where every call is answered by someone new.

Structure and security around what already worked

After researching the market, Mayvin chose us for two reasons that mattered most to them: a shared Brighton connection, and the fit of a small business supporting another small business.

We set out to build IT foundations that matched Mayvin’s scale and way of working: practical, proportionate and focused on the tools the team actually uses every day.

Because Mayvin already had their own equipment and were comfortable with their core Microsoft 365 environment, the emphasis was on wrapping the right structure, security and support around what was already in place, rather than replacing it.

The onboarding plan focused on:

• Putting the right systems, policies and safeguards in place to support confidential client work.
• Strengthening the Microsoft 365 environment the remote team depends on: Teams, SharePoint and OneDrive.
• Providing clear guidance and reassurance at every step, so the team always understood what was changing and why.
• Maintaining a relationship-led model where Mayvin speak to the same familiar people, time after time.

All Mayvin colleagues described the process as smooth, well-guided and free of hiccups.

An everyday IT partner

Since onboarding, we’ve continued to act as Mayvin’s everyday IT partner: responsive when issues arise, and proactive in equipping the team with the knowledge and tools they need to work confidently.

A good example is how we’ve helped Mayvin keep on top of the growing number of AI tools. Rather than simply answering every ticket, we provided Coral with a structured set of questions she can use herself to assess whether a new tool is safe to adopt. If there is still doubt, she can raise a ticket knowing she has already done the groundwork, and knowing she will never be made to feel she has asked one question too many.