This case study explores how Ingenio Technologies swiftly intervened to resolve the crisis, showcasing its expertise in IT support and security solutions.
In a desperate attempt to resolve the issue, Posture People contacted Ingenio IT Support despite the problem falling outside their contractual obligations. Ingenio’s rapid response was led by Cameron, who contacted Jo within minutes of the distress call.
Key Actions Taken:
Cameron quickly assessed the situation and took control, ensuring the hacker was permanently removed from the account.
Ingenio implemented additional security checks, including two-factor authentication, significantly boosting the account's security. This measure now requires a code sent to Jo's phone to authorise access, providing robust protection against future breaches.
Cameron provided expert advice on maintaining security and preventing similar incidents, reinforcing Posture People's confidence in their digital safety.
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Ingenio Technologies are Brighton & Sussex IT Support specialists, helping businesses succeed with tailored technology solutions.
