Case studies / Phoenix Systems
Phoenix Systems
A commercial fit-out business where nothing gets built without working tech, and a support team they’re happy to call.
Watch Phoenix Systems’ story (1 min)IT that keeps a fit-out business building
Phoenix Systems are a commercial interior fit-out company. Their work runs from manufacturing and engineering spaces, with mezzanine floors, partitioning, racking and storage, through to office and kitchen fit-outs for firms like accountants and lawyers.
Technology plays a bigger part every year, from lasers on site to the spreadsheets, drawings and AutoCAD files behind every price. We’ve looked after their IT since 2014.
If you were looking to change or looking for a new provider, absolutely go for Ingenio, because they just make you feel like they care. They care about you and they care about your business.
Hear it from Phoenix Systems
Read the video transcript
Maddie Roff, Business Development Manager, Phoenix Systems: What we do at Phoenix Systems: we’re a commercial interior fit-out company, from manufacturing and engineering, mezzanine floors, partitioning, racking, storage, right up to accountancy firms, lawyers, things like that, doing office and kitchen fit-outs.
The role that technology plays kind of gets bigger and bigger. We’ve got lasers on site, so just the actual building of things is reliant on that kind of technology, but the day-to-day pricing is all spreadsheets, drawings, AutoCAD. If that technology wasn’t working for us, not a lot would happen. I mean, nothing would be working.
A conversation we had with Ingenio quite recently, actually, was with the drawing and the AutoCAD side of things. It started crashing the version of CAD that we had, so straight on the phone: what do we do, what do we now need to make this work? They looked into how we could get new CAD installed, when we could get it installed, how quickly, so that we could get back on track.
The knowledge they have on apps and tech that isn’t their specialty is huge. Great for us when we can just ring them and go, “Now what do we do?” Which I do a lot.
When the tech stops, the work stops
For Phoenix Systems, technology runs through everything. Lasers are used on site, and day-to-day pricing depends on spreadsheets, drawings and AutoCAD. If that technology isn’t working, not a lot happens.
The business also handles a lot of certificates, which have to be stored safely and passed on to the right people.
A team they’re happy to call
We run most of Phoenix Systems’ cyber security and look after their cloud storage, so the team can work from wherever they are and on the same spreadsheet at the same time, without glitches. For the certificates, we helped them find better ways to store the information, keep it safe and get it to the right people.
When their version of AutoCAD started crashing after updates to keep everything else secure, the team picked up the phone. We looked at how to get a new version installed and how quickly, so they could get back on track.
“Ingenio’s solutions are always great, and not necessarily something we’ve thought about,” says Maddie.
Confidence to get on with the job
The team never feels foolish asking a question, and nothing gets left to muddle through. They’ve got to know our IT support team well enough to know who’s best for each problem, and calling us is something they’re happy to do.
“The confidence we have in how we can work because Ingenio are there in the background, and that reliability that we get from them, is huge,” says Maddie.
The knowledge they have on apps and tech that isn’t their specialty is huge. Great for us when we can just ring them and go, “Now what do we do?” Which I do a lot.
Key highlights
Specialist software sorted
When AutoCAD started crashing, we found the fix and got a new version in quickly.
Certificates kept safe
Better ways to store certificates and get them to the right people.
Work from anywhere
The team works on the same files at the same time, wherever they are.
“It’s kind of second to none. I’ve never felt foolish asking a question, or thought I won’t bother with that, I’ll just muddle through and figure it out. They’re easy to talk to and it’s always fixable.”
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