Opening Time 08:00 - 18:00 UK
Staff benefits
Receive many benefits when working with
us from travel insurance to team social events.
Surrounded by cutting edge tech
Work with innovating tech - learn the latest
news and trends within the tech industry.
Be part of a team
Feel comfortable, included, and part of the
Ingenio family.
Along with the great role and opportunities we provide the following to all staff:
Training and development
opportunities
With a core value of “Teach & Learn”, we
want you to be the best you can be – offering you training and support in areas you wish to improve.Encourage employee
wellbeing
We understand the importance of mental
and physical wellbeing. All managers and employees are approachable and understanding.Inclusive
environment
Ingenio are a team. We work together and
support one another, treating all equall. We always encourage everyone to say when something could be improved.Ingenio Technologies was founded 15 years ago and we are still a growing MSP today. We have a list of clients who have worked with us for many years, and we always put our clients first.
We invest a lot of time in our employees and care a great deal about our culture, making sure all employees are happy and satisfied.
This is done through our family culture - Before COVID-19, we had regular free lunches and fun team events - these will return! We believe in working hard to deliver on our promises to customers, but we also let our hair down as a team too.
We have three main core values that every team member follows - each value enables us to perform the best,
develop new skills, and work together effectively as a team.Willingness to go the extra mile
To teach and learn
Customer Obsessed
Approachable, Honest and Respectful
Since being in the UK, I have found that working for Ingenio Technologies has
been a great experience as their core values align with my own in giving the
customer the best service possible.
Helpdesk engineer, 3 years with company
This position requires the engineer to provide helpdesk support to our clients as the first point of contact. You will be striving for a first-time fix and overseeing the ticket lifecycle to ensure that all requests are dealt with efficiently and successfully.
Here are some of the tasks in this role:
A 2nd line engineer is in charge of customer issues that are too time-consuming or technical for first-line support. You should have a range of technical knowledge as you will take on more responsibility. The ability to adapt to solving more complicated issues to increase your understanding is very important.
Here are some of the tasks in this role:
This is a senior position for someone passionate about technology, loves solving problems, and gets a kick out of helping customers and colleagues be the best they can be. A 3rd line engineer should have extensive knowledge as the final point of escalation. You will be happy to impart your knowledge to less experienced members of the team.
Here are some of the tasks in this role:
Our Ingenio family is expanding and we are always on the lookout for talented individuals.
We understand the importance of job security, therefore we encouraged you to
learn and have great opportunities for career progression.
Even if we do not currently have a vacancy, we would still be interested to hear
about you and what skills you have to offer.
Get in contact today if you feel we will be the right fit for you.