Complaints and Appeals

One of the things that makes us a great business is that we rank customer satisfaction above all else. That's why we have a 100% satisfaction guarantee. However, as with all businesses, things can occasionally go wrong. We want to know when they do so we can fix the problem right away.

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How do I make a complaint?

We’re sorry that you need to make a complaint. Let us know what is wrong so we can work with you to resolve the issue in an efficient and professional manner.

If you have a complaint, please do not hesitate to email our Customer relations team at: [email protected]

Alternatively, you could write to us at:

Ingenio Technologies
Unit 77 Sussex
Sussex Innovation Centre
Science Park Square Falmer
Brighton
BN1 9SB
United Kingdom

The privacy of all complaints is ensured and we will work with you to achieve customer satisfaction following our Core Values.

All complaints will be acknowledged within 1 business day. We will start investigations within 2 days and have an initial reply to you within 5 working days of submitting your complaint.

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To report abuse on one of our services, please contact us at [email protected].

Do you want dedicated support from a trusted Sussex provider?

With a 99% customer satisfaction rating, our certified engineers are prepared to resolve even the toughest technical problems.

Complaints and Appeals

One of the things that makes us a great business is that we rank customer satisfaction above all else. That's why we have a 100% satisfaction guarantee. However, as with all businesses, things can occasionally go wrong. We want to know when they do so we can fix the problem right away.

Contact us

How do I make a complaint?

Report abuse

Do you want dedicated support from a trusted Sussex provider?

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