IT network support services
In today’s interconnected business environment, having a robust and secure network is crucial for the success of any organisation. Our IT network support services are specifically tailored for small and medium-sized enterprises in the South East of England, ensuring your business remains connected, secure and efficient.
Whether you’re in Sussex, Surrey, London, Kent, or Brighton, we’re committed to providing comprehensive network solutions that meet your unique needs.
Secure your business today
With a 99% customer satisfaction rating, our award-winning team is ready to keep your business safe. Get in touch today.
Why choose Ingenio Technologies?
Award-winning expertise
With over 20 years of experience, our support team and network engineers are recognised for excellence, delivering high-level support that ensures your network's performance and security.
Customer satisfaction
We pride ourselves on achieving a 4.9-star rating on Google, backed by 161 reviews, and an outstanding CSAT rating of 98.7.
Fast response times
Our service level agreements guarantee a 15-minute response time for support requests and a 10-minute response time for critical issues, ensuring minimal disruption to your business.
100-day guarantee
We're confident in our services. If you're not completely satisfied, you can cancel your contract within 100 days, worry-free.
Comprehensive network solutions
Our network support services are designed to cover every aspect of your network infrastructure, from initial installation and configuration to continuous management and troubleshooting. We tailor our services to fit your business needs, ensuring high availability and performance.
Network installation & management
Our experts handle the network setup and management, ensuring your infrastructure services are both efficient and scalable. We provide a support package that includes aspects of network management, ensuring your systems run optimally.
Network security
Protecting your business from security threats is a top priority. We implement advanced cyber security measures, including regular monitoring and proactive threat management to safeguard your network. Our security services ensure your data remains protected, supporting your core business goals.
Network monitoring
Our team provides round-the-clock monitoring to ensure your network operates seamlessly. By identifying and resolving issues proactively, we minimise downtime and ensure that your business remains productive. Our monitoring capabilities include managing your network’s performance and addressing any bottleneck issues.
Consultancy & upgrades
Whether you’re upgrading existing networks or setting up new ones, our consultancy services ensure your network infrastructure is both scalable and future-ready. Our upgrade services, including hardware and software enhancements, are designed to support your growth and innovation.
Network performance optimisation
Ensuring optimal network performance is crucial for maintaining seamless business operations. At Ingenio Technologies, we focus on enhancing your network’s capabilities to reduce latency and improve data transfer speeds.
Our team conducts comprehensive network audits to identify bottlenecks and weak points within your infrastructure management. We provide tailored, high level solutions to optimise your network performance, ensuring your business achieves the highest levels of productivity and efficiency. Whether it’s through upgrading your hardware, refining your network architecture, or implementing advanced monitoring tools, we ensure your network can handle increasing demands without compromising on speed or reliability.
Tailored network security solutions
Network security is more important than ever. Our bespoke, cost effective security services protect your network from an array of cyber threats, safeguarding your critical data and business operations. We offer a range of solutions, including state-of-the-art firewall protection, intrusion detection systems, and regular security audits to ensure your network remains secure against evolving threats.
Our network support team works closely with you to customise security protocols that fit your specific business needs, ensuring compliance with industry standards and regulations. With Ingenio Technologies, you can rest assured that your network security is in safe hands, allowing you to focus on your core business activities with peace of mind.
Our other services
At Ingenio Technologies, we offer a comprehensive suite of services beyond IT network support to ensure your business operates smoothly and efficiently. Our expertise extends across various areas of IT and business support, tailored to meet the unique needs of your organisation.
Managed IT services
Our managed IT services provide end-to-end management of your IT infrastructure, ensuring that your systems are always up-to-date and running smoothly. We handle everything from routine maintenance to complex troubleshooting, freeing up your staff to focus on core business activities and strategic growth.
Microsoft solutions
Our Microsoft solutions offer seamless integration and support for Microsoft products, enhancing your business's productivity and collaboration. Our team ensures that your software and network solutions are perfectly aligned with your specific needs and existing systems.
Cyber security
Cyber security solutions are crucial for protecting your business network from data breaches, malware, and other cyber threats. We implement multi-layered security measures, including firewalls, encryption, and continuous monitoring, to safeguard your sensitive information and ensure peace of mind.
Consultancy services
Our consultancy services provide strategic advice to ensure your IT infrastructure aligns with your business goals. We assist with optimising your IT investments, supporting your growth journey, and ensuring that your investments in IT yield the best returns.
Infrastructure management
Our infrastructure management involves comprehensive oversight from router setup to maintaining an efficient network infrastructure, including wifi systems. We optimise your network's performance, manage workload efficiently, and ensure scalability to support your business objectives and growth plans.
Cyber Essentials certification
Cyber Essentials certification support helps you achieve recognised cybersecurity standards, providing a solid foundation for your data protection efforts. Our team offers full support throughout the certification process, guiding you from initial assessment to successful accreditation.
TESTIMONIALS
Join the ranks of our satisfied customers!
Looking to switch?
Our experienced team is ready to work closely with you to identify and implement the best network solutions for your business. For further information on how our IT network support services can benefit your organisation, call us on 01273 806211.
FAQs
Computer networking support services involve managing and optimising your local network to ensure it meets your business needs and supports your daily operations efficiently. This includes everything from router configuration to network systems management.
Network service support helps optimise your network for business success by ensuring high availability, addressing security threats, and providing seamless connectivity for remote users and on-site teams alike.
Outsourcing your network support to a managed services provider (MSP) offers scalability, cost savings, and immediate access to specialised expertise. This allows you to focus on your core business activities without the overhead of maintaining an in-house team.
A network support provider offers comprehensive, reliable support services to match your business needs, including network setup, security management, monitoring, and consultancy. They ensure your network infrastructure supports your business’s growth and success, acting as a trusted partner in your tech support strategy.
Network monitoring helps identify and resolve potential network issues before they impact your business productivity. This proactive network approach ensures continuous, seamless operations and helps manage workload efficiently.
Having a fully managed network services and support means your network infrastructure, including wireless and wired connections, is maintained by experts. This reduces the need for purchasing and maintaining your own hardware and allows for efficient network operations.
We conduct thorough assessments of your current business network to certify it meets your specific business needs. Our tailored solutions ensure you have the right network configuration, optimising your system for both current demands and future growth.
A help desk (also known as a service desk) provides immediate access to tech support, addressing any issues your team encounters. This is crucial for maintaining an efficient network and ensuring any disruptions are resolved quickly, keeping your business operations running smoothly.
