What can unified communications do for your business?

January 13th, 2020 VoIP

Unified communications is a great opportunity to leverage several different communications platforms to reach suppliers efficiently, maintain a good flow of internal information, and interact with customers effectively. What is unified communications? Unified communications (UC) allows you to manage all your communications as one piece of architecture rather than as several different components patched together. […]

Your business’s future is bright with VoIP

December 25th, 2019 VoIP

Voice over Internet Protocol (VoIP) is a phone system that’s been around for over two decades. Though that may seem surprising, it actually makes sense because that’s about how long the internet has been mainstream, and VoIP needs an internet connection to function. Small- and mid-sized businesses (SMBs) should definitely consider VoIP if they want […]

Why telephony and VoIP attacks continue

December 4th, 2019 VoIP

Hackers will never stop looking for new ways to hurt your business. One way is through launching denial-of-service (DoS) attacks on Voice over Internet Protocol (VoIP) systems. Read on for a complete rundown of this cyber threat. Denial-of-service attacks The end goal of any DoS attack is to overwhelm a system with so many requests […]

Preventing theft of service in VoIP

November 18th, 2019 VoIP

VoIP phone systems use the internet just like any PC. Therefore, hackers can gain access to your servers and data network through VoIP phones. Understanding how to combat theft of service in VoIP is critical, so if you want to learn how to do it, read on. What is theft of service? Internet-based phone systems […]

Why QoS matters for VoIP

October 30th, 2019 VoIP

If you are looking to deploy a Voice over Internet Protocol (VoIP) system, or planning to upgrade your existing infrastructure, consider several key factors. One of the most essential aspects you should look at is Quality of Service, or QoS. To make sure your provider will deliver optimal service with minimal downtimes, ask them these […]

Do you need VoIP this holiday season?

October 15th, 2019 VoIP

The holiday season is upon us — and businesses are likely to experience their phones ringing off the hook. As a business owner, you need to make sure that your Voice over Internet Protocol (VoIP) systems are ready to cope with the holiday rush. To ensure crystal clear calls, follow these useful VoIP system tips. […]

VoIP on-the-go

September 27th, 2019 VoIP

Businesses can benefit a lot from implementing a VoIP solution. However, without proper management and IT support for VoIP, you may see a negative impact on your productivity. You’ll experience limited communication from both customers and employees, especially when it comes to mobile or remote workers. The challenge is how you can expand your VoIP […]

VoIP’s hold message options are easy

September 10th, 2019 VoIP

A CNN survey revealed that 70% of callers in the US who are put on hold in silence hang up within 60 seconds. That’s why businesses are looking into different on-hold options to keep customers happy and are finding wonderful solutions from VoIP systems. When an operator asks a client for permission to put them […]

Business phones: Things you need to know

August 26th, 2019 VoIP

Should you consider adopting new phone systems for your business? In this article, we define the different types of phone systems, their differences in life cycles, and technology options in the past and the present. Read on to learn more. Different phone systems Telephones have come a long way from when they first came about […]

Cloud migration tips for unified communications

August 8th, 2019 VoIP

With the increased popularity of cloud technology, the productivity benefits of cloud-based unified communications (UC) are well-known. But organizations migrating UC to the cloud must realize that its performance relies on a number of factors. If you’re considering moving your UC to the cloud, follow these tips. Opt for a gradual transition Migrating unified communications […]