Reliable, reactive IT support

Ingenio Technology & Red Knight 6 – a partnership for business continuity and growth

Ensuring seamless IT operations for a nationwide team

With over 20 employees scattered across the UK and Northern Ireland, Red Knight 6 recognised the critical need for a reliable, reactive IT partner that could deliver consistent, rapid support to all staff, regardless of their location.

THE CHALLENGE

Building a reliable IT foundation

As a key player in the construction and recycling sectors, it’s essential Red Knight 6 maintain operational continuity and efficiency. Having outgrown their existing IT provider and tired of slow responses, Darren Gathercole, Group Manager at Red Knight 6 knew they needed a robust IT infrastructure that could keep up with their diverse operations, help support business growth and provide seamless communication and collaboration amongst their team.

THE SOLUTION

Reliable, reactive outsourced IT support

To address their challenges, we ensured a quick onboarding process, allowing their team to transition smoothly with minimal disruption and downtime. Our proactive approach included implementing 15 minute backups to safeguard critical data, providing peace of mind for their operations.

With our efficient and user-friendly helpdesk and ticketing system, Red Knight 6 staff could easily report issues and track resolutions, enhancing overall productivity. Our dedicated portal also allowed them to keep track of invoices and support tickets in real time, ensuring transparency and accountability in all interactions.

Our support caters not only to their Surrey-based office but also their staff working remotely, ensuring their team are empowered to focus on their core business objectives and deliver unrivalled service to their clients.

Key highlights

15 minute backups

Safeguarding critical data and peace of mind for operations

Rapid response times

Ensuring business continuity and minimal disruption

Reactive IT support

Fully managed support for employees across the UK and Northern Ireland

“We’ve had lots of tickets, lots of things solved, lots of problems sorted very quickly…if you’re looking for an outsourced IT company, RedKnight 6 would recommend Ingenio”

Darren Gathercole

Group Manager, Red Knight 6

About us

We are Ingenio and this is our story

It all began in 2005 when we started out offering IT support to companies across Sussex. Fast forward to today, and we’re now an established business offering industry-leading services to a roster of over 90 loyal customers.

We believe a successful IT support partnership begins and ends with its people.

Our team of experts have been key to our success and all share our company mission – to provide outstanding customer service and make technology work for businesses instead of getting in the way. We take time to understand our clients’ needs and objectives so we can provide innovative future-proof solutions, pro-active support and minimise technical issues.

We are known for being proactive in everything we do, and our organic growth is based purely on referrals from happy customers. Our mission? To help businesses grow with tailored IT solutions that boost efficiency, streamline operations and secure digital environments

     
 
 
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   Daniel Flack 
 22 September 2026
 
 
  Excellent comms from Joel, the issue was sorted quickly and effectively.
  
 
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   Steve Burge 
 9 September 2026
 
 
  As a long term client of Computer-eyez, I would like to say that at every occasion that I've had to use or call in for they're help, that this has always been done in a very efficient and professional way. Prestige Products - Eastbourne
  
 
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   ken benham 
 1 September 2026
 
 
  "All very good and very professional !"
  
 
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   Tim Williams 
 6 August 2026
 
 
  Great help as always from Cameron and team.
  
 
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   Helen Stephens | Drewberry 
 21 July 2026
 
 
  Following my query Joel was very prompt and efficient as always to resolve, many thanks Joel!
  
 
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   Beth Rigby 
 4 June 2026
 
 
  Joel was so persistent with helping me get a VPN set up on my machine - he was a total Godsend! Finally up and running, and he's been great every step of the way
  
 
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   Pamela Boyle 
 4 June 2026
 
 
  Great - Working from home and needed help for a very simple problem but I didn't know how to solve it. Phone was answered promptly early in the morning and Gavin sorted the issue in minutes. Thanks so much.
  
 
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   Mike Ellicock 
 15 May 2026
 
 
  Great support once again from Leanna.
  
 
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   Eifion Davies 
 11 May 2026
 
 
  a big thank you to and especially Jo  for doing a great job on fixing the teams app
  
 
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   Mark Beaumont 
 5 May 2026
 
 
  Always a pleasure to deal with the ingenio team.   The only problem is, it’s always when there’s a problem. :)). But they do sort the problem.!
  
 
 
  
 
 
   Google rating score: 4.9 of 5, based on 179 reviews