CHARITY IT SUPPORT
Your mission matters. Your IT should support it — not hold it back.
You’re doing vital work. Your IT should make that easier — not harder. We provide proactive managed IT support and cyber security for charities across Sussex, Surrey, Kent, and London, so your team can focus on your mission while we handle the technology.
"Ingenio have been brilliant" — Anthony Statham, Interim CEO, Active Sussex
Book your free charity IT review
Tell us about your charity and we’ll show you where your IT could work harder for your mission — no obligation, no jargon.
30% of UK charities suffered a cyber breach last year. Is yours next?
30% of charities breached
Nearly a third of UK charities reported a cyber security breach or attack in the last 12 months — that's around 61,000 organisations. Proactive monitoring and managed cyber security dramatically reduce your risk.
£8,690 average breach cost
The average cost of the most disruptive cyber breach for a UK charity is £8,690. That's money that should be going to your beneficiaries, not cleaning up after an attack that could have been prevented.
86% are phishing attacks
The overwhelming majority of charity cyber attacks are phishing — fraudulent emails targeting your staff and volunteers. Security awareness training and advanced email filtering are your first line of defence.
IT services for charities and non-profit organisations
From helpdesk support to cyber security, we provide the full managed IT service your charity needs — tailored to your budget and mission, not a one-size-fits-all package.
Managed IT Support
Unlimited helpdesk, proactive monitoring, and a dedicated account manager who understands the charity sector. We become your in-house IT team — without the overhead.
Cyber Security for Charities
24/7 threat monitoring, phishing protection, and security awareness training for staff and volunteers. Because 86% of charity cyber attacks start with a phishing email.
Microsoft 365 Management
Licensing, migration, optimisation, and ongoing support for Microsoft 365 — including Teams, SharePoint, and OneDrive. Helping your team collaborate securely from anywhere.
Cyber Essentials Certification
End-to-end support to achieve Cyber Essentials or Cyber Essentials Plus certification. Increasingly required for grant funding and a signal of trust to your donors.
Cloud Services & Remote Working
Secure cloud infrastructure for charities operating across multiple sites, community hubs, and remote workers. Modern IT that supports flexible working.
GDPR & Compliance Support
Guidance on data protection obligations including the new 2026 soft opt-in rules. Protecting sensitive donor and beneficiary data is non-negotiable.
THE COST OF GETTING IT WRONG
Charities face unique cyber threats — and the stakes are higher than you think
The average cost of the most disruptive cyber breach for a UK charity is £8,690 — and that’s before you count the damage to donor trust and your reputation.
According to the UK Government’s 2025 Cyber Security Breaches Survey, 30% of charities reported a breach in the last 12 months. 86% of those were phishing attacks. Yet only 35% of charities use two-factor authentication and just 39% have a formal cyber security strategy.
High-income charities are actually getting worse at this — risk assessments dropped from 86% to 75% year-on-year. Budget pressure is real, but the cost of inaction is far greater.
What happens when charities ignore IT security
Without proactive managed IT support, charities face real and growing risks:
How the right IT partner transforms your charity
Trustees sleep soundly
Cyber security is handled, compliance is current, and your data protection obligations are met. Board reports show a proactive approach to risk.
Your team is productive
Microsoft 365 is optimised, cloud services are reliable, and remote working just works — whether staff are in the office, at home, or in community hubs.
Every pound goes further
No bloated enterprise contracts. No paying for services you don't need. Transparent, charity-friendly pricing that trustees can justify.
Can a small charity really afford proper IT support?
Absolutely. We work with charities of all sizes — from small community organisations with 5 users to larger non-profits with 200+. Our flexible pricing means you only pay for what you need.
Many smaller charities actually need managed IT support more than bigger ones, because they don’t have an in-house IT person to fall back on. When something breaks, there’s nobody to fix it — and that’s when service delivery suffers.
Our managed IT support for charities is designed for:
How much does IT support cost for a charity?
We believe in radical transparency on pricing — because charities shouldn’t have to guess what IT will cost.
Our managed IT support for charities typically ranges from £40 – £75 per user per month, depending on the size of your organisation, complexity of your setup, and the level of cyber security you need. That includes unlimited helpdesk, proactive monitoring, Microsoft 365 management, and a dedicated account manager.
We don’t do long lock-in contracts designed to trap you. Our 100-day guarantee means if you’re not satisfied in the first 100 days, you can walk away — no questions asked.
Every charity is different, so we’ll always give you a tailored quote after understanding your specific needs. No hidden fees, no surprises.
Free charity IT review
We assess your current IT setup, security posture, and Microsoft 365 environment. You'll get a clear picture of where you're exposed and what needs attention — in plain English, no jargon.
Tailored IT strategy
We build a plan that fits your charity's budget, mission, and growth plans. Not a cookie-cutter package — a genuine IT strategy that your trustees can review and approve with confidence.
Ongoing managed support
Proactive monitoring, 15-minute helpdesk response, cyber security, Microsoft 365 management, and a dedicated account manager. We become your in-house IT team — without the salary costs.
Free charity IT review
We assess your current IT setup, security posture, and Microsoft 365 environment. You'll get a clear picture of where you're exposed and what needs attention — in plain English, no jargon.
Tailored IT strategy
We build a plan that fits your charity's budget, mission, and growth plans. Not a cookie-cutter package — a genuine IT strategy that your trustees can review and approve with confidence.
Ready to protect your charity and empower your team?
Book a free, no-obligation IT review. We’ll assess your current setup, identify risks, and show you how managed IT support can free your charity to focus on what matters most.
Charity IT support across Sussex, Surrey, Kent, and London
We’re based in Brighton & Hove, but we provide managed IT support for charities across Sussex, Surrey, Kent, and London. Many of our services are delivered remotely, so whether your charity operates from a single office or across multiple community sites, we can support you.
With over 20 years of experience supporting charitable organisations in the South East, we understand the local charity landscape and the specific challenges facing non-profits in our region.
TESTIMONIALS
Trusted by charities and non-profits across the South East
Don’t just take our word for it. Here’s what our clients say about working with Ingenio Technologies.
Your charity deserves IT that works as hard as you do
Stop wrestling with technology and start focusing on your mission. Book your free charity IT review today — 15 minutes could transform how your organisation works.
CHARITY IT SUPPORT
CHARITY IT SUPPORT
Our managed IT support for charities typically ranges from £40–£75 per user per month, depending on your organisation’s size, complexity, and security requirements. This includes unlimited helpdesk support, proactive monitoring, Microsoft 365 management, and a dedicated account manager. We tailor every quote to your specific needs — no hidden fees, no bloated enterprise pricing. We understand that every pound needs to be justified to trustees, and we price accordingly.
Phishing. According to the UK Government’s 2025 Cyber Security Breaches Survey, 86% of charity cyber attacks were phishing attacks — fraudulent emails designed to trick staff into clicking malicious links or handing over credentials. The volume is increasing and the sophistication is growing, with AI-generated phishing now mainstream. We provide regular security awareness training for your entire team, including volunteers, along with advanced email filtering and 24/7 monitoring to catch threats before they cause damage.
Increasingly, yes. A growing number of government grants, lottery funding, and institutional funders now require Cyber Essentials as a condition of funding. Beyond that, organisations with Cyber Essentials are 92% less likely to make a claim on their cyber insurance (NCSC). It’s also a powerful signal to donors that you take data protection seriously. We handle the entire certification process — Cyber Essentials or Cyber Essentials Plus — tailored to your charity’s setup.
This is one of the fastest-growing risks in the charity sector. Staff may paste donor details, beneficiary case notes, or financial data into AI tools like ChatGPT without realising that information could be used to train future models or be exposed. We help charities implement AI usage policies, control which tools can be accessed, and provide training so your team understands the boundaries. If you’re using Microsoft 365, Copilot offers a safer alternative because your data stays within your Microsoft tenant.
Absolutely. We work with charities of all sizes and understand that budget constraints are a reality, not an excuse for poor IT. Our packages are designed to be flexible — you get exactly what your charity needs without paying for services you don’t use. Many charities also qualify for discounted Microsoft licensing through the nonprofit programme, and we’ll help you access those savings. Our 100-day guarantee means there’s zero financial risk in trying us.
Yes — and this is something many IT providers get wrong. Charities run on mixed teams of paid staff, part-time workers, volunteers, and trustees. We provide helpdesk support for everyone who needs it, and our security awareness training covers your whole team. We also help manage access levels appropriately, so volunteers have what they need without being exposed to sensitive data they shouldn’t see.
The Data Protection and Digital Information Act introduced a “charitable purpose soft opt-in” that came into effect on 5 February 2026. This means charities must now track the provenance of supporter data — distinguishing between contacts collected before and after that date, because different consent rules apply. Your IT systems need to support this tracking. We help charities ensure their CRM, email, and data management tools are configured correctly for ongoing compliance.
A data breach at a charity can be devastating. Beyond the immediate cost (the average is £8,690 per incident for charities), you risk losing donor trust, triggering a Charity Commission investigation, and damaging relationships with funders. Under GDPR, you may also need to report the breach to the ICO within 72 hours. Our approach is prevention-first: proactive monitoring, multi-factor authentication, endpoint protection, and regular security reviews. But we also have incident response procedures ready, so if something does happen, we act fast to contain it and guide you through reporting obligations.
We’re based in Brighton & Hove and primarily serve charities across Sussex, Surrey, Kent, and London. Many of our managed IT services are delivered remotely, so we can support charities across the South East and beyond. For on-site work, we cover the wider Sussex, Surrey, and Kent region. Whether your charity operates from one office or multiple community sites, we have the flexibility to support you.
