IT support that’s consistently proactive, refreshingly human, and always in your corner
If your business has outgrown ad-hoc IT help, outsourcing gives you a complete IT department without the cost of building one. Our fully outsourced IT support covers your day-to-day service desk, proactive maintenance, cyber security and long-term planning, all for a fixed monthly fee per user.
Our service level agreement commits a real engineer to reviewing every ticket within 15 minutes, Monday to Friday, 08:00 to 18:00. And our 100-day money-back guarantee covers you if we are not the right fit: we refund your service fees and release you from the agreement.
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When you outsource IT support to us, you get a complete IT department that’s already built, with every role a strong internal team would give you:
Whether you’d call it an outsourced IT department, outsourced IT management or IT staff without the headcount, it’s the same service: a single provider covering every role for one monthly fee.
Day-to-day IT helpdesk support for your team: faults fixed, Microsoft 365 questions answered, new starters set up, leavers offboarded securely.
Patching, proactive monitoring, backup checks and maintenance happen in the background, which is why most issues never reach you and downtime stays rare.
A dedicated account manager, quarterly reviews and an annual technology roadmap give you strategic direction without a director’s salary.
Cyber security services are part of the standard agreement, with specialised expertise on hand when something needs deeper investigation.
One team gives you engineers, security specialists, cloud expertise and IT leadership. It’s a wider skill set than any single hire, there when you need it.
Clear service level agreements set out response times and standards in writing. You know exactly what you’re getting before you sign, and you can hold us to it.
A fixed monthly fee per user moves with your headcount. Add people as you grow, reduce when you need to, and there are no surprise invoices.
Proactive monitoring and maintenance catch most faults before anyone notices them. Downtime stays rare and your team’s time stays on their own work.
Looking to outsource IT support services?
When you partner with us as your outsourced IT support provider, you can have peace of mind knowing that we’ll take full responsibility for resolving your technical challenges and act swiftly to fix any issues. We collaborate with your third-party suppliers, such as Sage and Act!, to get your systems up and running without delay.
If we are not right for you within 100 days of go-live, we refund your service fees and release you from the agreement.
Many providers quote response times for their highest-priority tickets only. Ask any provider you’re comparing what their guarantee is for an ordinary ticket, then ask to see it in the contract.
A real engineer reviews every ticket within 15 minutes, Monday to Friday, 08:00 to 18:00, and starts emergency work within the hour. The commitment covers ordinary tickets as well as urgent ones, and it’s written into your service level agreement.
Our service desk works from our Brighton office. Outside those hours, your devices are still watched 24/7, so threats are stopped at any hour. Out-of-hours cover for other work is available by arrangement.
Both come with the same 15-minute engineer review. See how co-managed IT support works, or talk to us and we’ll tell you honestly which fits.
If you have no internal IT team, fully outsourced support gives you the whole department described above.
If you already employ IT staff and want to keep them, co-managed IT support adds our service desk, tooling and specialist depth to your existing team instead of replacing it.
Costs and coverage, side by side:
| In-house IT team | Outsourced IT support | |
|---|---|---|
| Typical cost | £30,000 to £45,000 a year for a single technician, before tools, training and cover | A fixed monthly fee per user, from less than the cost of one salary |
| Coverage | One person’s working hours, minus holiday and sickness | A full service desk, 08:00 to 18:00 weekdays, with 24/7 security monitoring |
| Breadth of skills | One person’s specialisms | Engineers, security specialists, cloud expertise and IT leadership |
| Scaling | Recruit, train, repeat | Add users to the agreement |
| Single point of failure | Yes: knowledge leaves when they do | No: documented systems, a whole team |
An in-house team still makes sense for some businesses. If that’s you, we’ll say so, and co-managed support may be the better fit.
Most providers charge a fixed monthly fee for each user. The price depends on how many people you have and what the agreement covers. A quote far below the rest has usually left out security, monitoring or strategy, so check what each outsourced IT provider includes before you compare prices.
We price on a fixed monthly fee per user, agreed before you sign, with no surprise invoices. You can get an estimate for your business on our pricing page. Every new agreement carries our 100-day money-back guarantee: if we are not right for you within 100 days of go-live, we refund your service fees and release you from the agreement.
What moves the price:
Most outsourced IT support companies use per-user pricing models, and the fee should flex both ways as you grow or shrink.
Cyber security depth, compliance requirements and backup arrangements all shape the fee.
Regular site visits cost more than remote-first support.
Migrations and upgrades are usually quoted separately from the monthly agreement.
At Ingenio, our people are what truly make us stand out. We believe that our team is the service we deliver, so to us, they are everything. Our service desk team consistently exceeds expectations, receiving exceptional feedback from clients who recognise their commitment. They are constantly expanding their knowledge, both about the latest technology trends and the specific needs of our clients, keeping their knowledge current.
Our team works as an extension of your own, learning how your business actually runs. Their dedication to continuous improvement ensures that the support we provide is always tailored, proactive and aligned with your goals.
Outsourced IT support UK
We pride ourselves on our customer satisfaction. Our friendly and knowledgeable team of experts consistently provide outstanding service, earning us a 4.9/5 rating on Google and a 99.1% customer satisfaction score.
We know how crucial clear and timely communication is for your business. Our proactive team ensures you’re always informed whenever a ticket is submitted, keeping you in the loop and eliminating any uncertainty.
We provide easy-to-book “15 minutes with an engineer” sessions for direct, hands-on support. Unlike traditional ticket-based methods, these collaborative sessions let you connect with our specialists in real time for quick solutions and tailored advice.
We’re committed to continually increasing the value we provide to our clients by actively identifying cost savings and adding more benefits. By regularly evaluating our suppliers and product costs, we ensure that we’re always offering the best solutions at competitive rates, passing on those savings and improvements directly to you.
A real engineer reviews every ticket within 15 minutes, Monday to Friday, 08:00 to 18:00, and starts emergency work within the hour.
Proactive support for two decades, and we've still got our first ever customer
If we are not right for you within 100 days of go-live, we refund your service fees and release you from the agreement.
Every IT provider says they’re proactive and secure. We can prove it. Ingenio is the first Assurix-certified IT provider in Sussex and the South East: an independent, continuously checked verification of how we actually run our service, covering 60+ security and operational controls, including patching and secure offboarding. You can check our live certification record yourself, any time.
Alongside it: 4.9/5 on Google, 99.1% customer satisfaction, and 20 years supporting Sussex businesses.
Days 1 to 14
We work directly with your outgoing provider, take over licences, passwords and documentation, and build your asset register. Your team keeps working; there’s no gap in cover.
Days 15 to 45
Patching brought up to date, backups tested, a security baseline applied in line with NCSC small business guidance, quick wins fixed. Most recurring faults get resolved in this window.
Days 46 to 100
Your account manager reviews what we’ve found and agrees a 12-month roadmap built around your business objectives, with costs attached, so nothing lands on you as a surprise.
If we are not right for you within 100 days of go-live, our money-back guarantee refunds your service fees and releases you from the agreement.
Receive unlimited support, vital cyber security and exceptional customer service to keep your business running smoothly.
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Proactive protection from evolving cyber threats. Your systems are watched 24/7, and our certified security experts set up and manage your protection.
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Tailored, secure and reliable communication solutions that grow with your business, offering scalability and flexibility.
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Ensure your business stays compliant with comprehensive cyber security solutions designed for your specific needs.
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FAQs
Outsourced IT support means an external provider, usually called a managed service provider, runs your IT systems for you. A good outsourced IT support service covers helpdesk, monitoring, security and strategy for a monthly fee.
A real engineer reviews every ticket within 15 minutes, Monday to Friday, 08:00 to 18:00, and sets its priority. If you think it is more urgent, tell us and we will look again. Work starts within one hour on an emergency, and within two, four or eight hours as the priority falls. The commitment is written into your service level agreement.
Most providers charge a fixed monthly fee for each user, set by how many people you have and what the agreement covers. We price the same way and agree the fee up front; the cost section above explains what moves it, and our pricing page gives you an estimate.
Fully outsourced replaces the need for internal IT staff; co-managed adds our team and tooling to the IT people you already employ. Both come with the same 15-minute engineer review.
In-house means employing your own IT team; outsourced means a provider’s team does it. For most SMEs, outsourcing costs less than one salary and covers more skills; the comparison table above sets it out.
Mostly small and medium-sized businesses that need dependable IT without the cost of a full internal department. If we’re not the right fit for your size, we’ll say so.
Ask for the response guarantee in writing, independent proof of how they operate, experience in your sector, and references you can actually call.
A planned handover with your outgoing provider or internal team, then stabilisation, then a roadmap: the 100-day plan above covers the full process. There’s no gap in cover during the switch.
You get a full IT department’s skills for a fixed monthly fee, your team stops losing time to IT problems, and your systems get watched around the clock instead of only when someone’s in.
Get risk-free, outsourced IT support your company will love. Contact us today and we'll call you back to discuss your support requirements.
Get in touchWe’re based at the Sussex Innovation Centre in Falmer, at the bottom of the A23/A27 with free parking, which means we reach clients without fighting through central Brighton traffic. On-site support runs across Brighton, Sussex, Surrey, Kent and London; remote support covers the whole UK.
